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Resetting Mainboard - bObi Pet

If you notice bObi Pet acting erratically compared to her normal working behavior, yet the results of her checkup test are normal, then you may need to reset her mainboard.

First, flip bObi Pet's power switch OFF.

Next, unplug the adapter from the side of her charging station and plug it directly into the inlet above bObi's ON/OFF switch.

Wait 20 minutes before unplugging the adapter and flipping bObi's power switch back ON. By now she should feel refreshed and ready to tackle the next cleaning adventure!

 

 

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  • Avatar
    Clarissa Coffey

    I have done all of the above and others fixes for the length of time that bobi pet runs. The speed is set on low and I have run diagnostics and the battery "seems" ok. She has suddenly reduced her cleaning time from 1.5 hrs to about 40 minutes, on a good day, most days around 30 minutes. I don't think that the battery is charging fully and I have charged from the adapter at least twice since encountering this problem....help me please!

  • Avatar
    Media Relations

    Hi Clarissa! When bObi is charging, the center light on her cover blinks, and when she is done charging, the center light remains solid. To prolong the battery life, we don't recommend leaving bObi on her charging station for more than 5 days. When bObi is not in use, we recommend removing her from her station and flipping her power switch OFF.

    If everything seems alright with her, then it possible she just needs a new battery. Please contact support@bobsweep.com or 1-888-549-8847 and we'll take care of the situation! Our business hours are Monday-Friday 9am-5pm PST.

  • Avatar
    Clarissa Coffey

    I have set bobi to clean everyday. When we leave town I turn her off, but I hadn't removed her from the charging station.

    Wish I had done that.

  • Avatar
    Media Relations

    Don't worry Clarissa, we'll take care of it :)

  • Avatar
    Clarissa Coffey

    What does that last comment mean? Is there something I need to do?