If Bob is not working as he normally does or repeatedly running into a certain error, you may want to run a checkup test to identify the cause.
Hold down Bob’s first button from the left while at the same time flipping his side power switch ON. Bob will emit a series of beeps and display a letter or number on his screen to let you know he is in checkup mode.
Step One: Edge Sensors
The first step is to test Bob’s edge sensors (also known as "floor" or "ground detection" sensors). While Bob is on a level surface, the words AUTO, TIME, SPOT, and UV should be illuminated on his screen.
When you lift Bob, these lights should disappear.
Step Two: Wall and Obstacle Sensors
Use a flat surface (such as a sheet of paper) to imitate a wall in front of Bob. Drag the imitation wall from the left side of Bob’s bumper around to the right side.
The battery bars should light up as you do this, followed by the words DIRTY and ERROR.
Step Three: Bumper Sensors
To move onto the third step of the checkup test, press Bob’s first button on the left twice. His screen should go blank.
To test Bob’s bumper, press down on its center. The battery bars and the word ERROR should both light up on his screen.
If you press down on the left side, only the battery bars will light up; if you press down on the right side, only ERROR will light up.
Step Four: Display Screen
To enter the fourth step of the checkup test, press the first button on the left once more.
Each icon on Bob’s screen should light up in a repeating rotation.
Step Five: Brush Motors and Vacuum Suction
Once the cycle finishes, press the second button on the left.
Both the main and side brushes should spin, and air should flow out of the back of Bob’s dustbin.
Step Six: Wheels and UV Light
The final step of the check up tests Bob’s wheels. Press the third button on the left, and Bob should drive forward.
Flip him over and you should see his UV lamp on.
Press the third button on the left once more, and Bob will drive backward and his UV lamp will turn off.
If everything responds properly, all of Bob’s internal parts and sensors are working correctly. If Bob does not produce the results as described above, email our customer care center at email@example.com, or call 1-888-549-8847 for toll-free support in the US & Canada, Mon – Fri, 9 am – 5 pm, Pacific Standard Time.