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Common questions

How often should I empty the dustbin?

Bob’s dustbin has a 1 L capacity, which is three times larger than most advanced robotic vacuum cleaners on the market today. Often times this means you will not need to empty the dustbin immediately after a cleaning. Depending on the size of the room and the amount of particles piled up, bObsweep can perform up to around six cleanings before the dustbin is full. Simply remove the dustbin and check to see if emptying is necessary.


How often should I clean bObsweep’s brushes?

Bob’s brushes do a lot of work picking up hair and larger debris, so it is recommended that you clean the main and side brushes every 1 to 4 uses.
However, if you clean them more frequently, Bob will be able to store more dirt in his dustbin, rather than on his brushes. If you notice a thick covering of hair, dust, and debris on his brushes, remove and clean them. Remember to clean the interior of bObsweep where the brushes connect to assure they stay in good condition for a long time.


How long should Bob’s battery last?

The exact time depends on the type of the surface bObsweep is cleaning as well as the age of the battery. Generally, the smoother the surface (hardwood or tile for example), the longer the battery will last. When fully charged, a brand new Bob usually cleans between 45 to 90 minutes.


The battery of my bObsweep never seems to charge fully. How do I know that it is full and ready to clean?

When bObsweep charges using the wall adapter or charge-up station, the red bars flash on his digital display. Although Bob is fully charged within 4 hours, on the standard bObsweep you will still see the battery bars blinking. On the PetHair model you will also see the word “Ready” light up on the screen.


My bObsweep won’t turn on no matter what I do.

If Bob has not been charging for a long time and does not turn on when pressing the side power button, or when placing him on his charging station, it’s likely that the battery has been drained too low for bObsweep to operate. To recharge him, unplug the adapter that normally attaches to the charging station and plug it directly into the inlet on Bob’s side, found above the ON/OFF switch. Then, let bObsweep recharge fully before using again. Afterwards, you will be able to charge Bob manually or automatically using the docking station. If you place Bob on his charging station, always make sure to turn him ON first, to activate the charging plates on the bottom. When bObsweep is charging, the battery bars on the display blink.


Why is my bObsweep chirping?

If Bob is left ON but he is not cleaning or charging, he makes a beeping sound once every five minutes to warn you that his battery is being drained. Press the power button on the remote to put bObsweep in standby mode or turn him off completely using the side power button. You will have to switch this button ON the next time you want Bob to clean.
bObsweep also makes this noise when he encounters problems cleaning and needs your assistance. In addition to the noise, you will see an Error or Trouble Number on the digital display which lets you know why your bObsweep has stopped. You can decode this message by consulting the Troubleshooting section of the manual.


Bob is having trouble finding his charging station. Where is the best place to put the station?

For Bob to find his charging station, he needs to face it directly. bObsweep will find his station more easily if it is placed near the perimeter of the room with plenty of space in front, so that he may detect the station from afar. In order for Bob to dock properly, be sure to place the charge-up station about 2 inches away from the wall, facing outward on a flat surface like hardwood or tile flooring instead of carpet. To facilitate Bob’s work, find a spot for the charging station where Bob has a higher chance of passing through.


I left Bob’s brush in for multiple cleans and am having problems removing it.

If the main or side brushes are difficult to remove, it is likely because hair, string, or other debris have been caught in them and are clogging the areas where they attach to bObsweep. You can use scissors to cut the hair wrapped around either brush, until you are able to remove it. You may need to gently pull the main brush up or down to reach the corners, but do not force the brushes out as this can damage them.


bObsweep is getting stuck under some of my furniture or travelling into areas with wires that tangle up the brush. How can I stop him from going into these areas?

bObsweep is determined to cover all the spaces he can find in your home. Because of this, he might get himself into trouble once in a while. If he finds his way under a piece of furniture that he can barely fit under, he may struggle to get out. If there is only one open entrance, Bob may take a few minutes to figure out how to escape on his own. You will not have to assist him when this happens, unless bObsweep stops cleaning and starts beeping.


Why does Bob start even though I did not tell him to clean?

bObsweep may begin cleaning on his own only if you press the Full Go button or if he is scheduled to clean. First, look at the display on Bob’s charging station. If you see a small image of a broom with the word “GO” to the right side, Bob is programmed to start working immediately once his battery fully recharges. Click the Full Go button located to the left side of the charge-up station’s screen to disable this function. If this is not the case, the next thing to check is bObsweep’s cleaning schedule. Make sure you have set the correct time on the charging station. It is a 24 hour clock, so you will need to enter 1:00 if it is 1 AM and 13:00 if it is 1 PM. Apply the same rule when programming Bob’s weekly cleaning schedule.


When is a good time to use the circle and zigzag spot functions?

The circle spot function is best for cleaning a small area with a large amount of dirt or dust. It is a great way to target only one area that has become dirty such as a spill that must be swept or mopped in an otherwise clean area. The zigzag spot function is another option that is useful when cleaning small spaces. It is also very effective when mopping, to minimize streaking on tile or hardwood floors.


My bObsweep is stopping and showing an Error or Trouble Number on the screen, how can I fix this?

bObsweep uses an Error/Trouble Nr to notify you of the specific reason his work has been interrupted. This intelligent, self-scanning feature allows you to identify the source of the problem quickly. An Error/Trouble Nr is rarely the sign of a defect and usually has a simple solution. Along with the word Error on the standard bObsweep or Trouble Nr on the PetHair model, there will also be a number on the center of Bob’s screen (where Bob’s cleaning minutes can regularly be seen) from 00 to 09. Each number coincides with a specific issue Bob is having at the time. To understand Bob’s language, consult the Troubleshooting section of the manual for the cause of the problem as well as its solution.


What is the best way to clean Bob’s wheels?

To remove the most dirt and dust collected in bObsweep’s wheels, use the cleaning tool or compressed air to clean the creases of the wheels. For more efficient removal, put Bob in Check-Up mode (found in the Home Check-Up Guide section of this manual) and test the wheels. Clean the sides and bottom of the wheels while they spin for the most thorough clean.


My bObsweep just stopped while cleaning and the screen went off, what to do?

Like other electronic devices with a CPU (computers, smart phones, etc.), bObsweep might experience a momentary halt in its operating system. You can usually get Bob back to work by simply turning the power button on its side OFF and ON again. If this does not solve the issue, Bob might need a restart. You can restart him by plugging the power adapter directly to the inlet on its side.


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